Papa Johns Pizza

Reviews

• SI

  Shagor Islam

  Dec 20, 2025
  1.0
  Absolutely unacceptable behavior from the manager at this Papa John’s. I went into the store to ask a simple and important question about allergy information, and instead of helping, the manager — Ben (I believe that was his name) — told me to “go search online,” in an extremely rude and dismissive way. When I calmly asked why he was talking to me like that, his response was “I’m the boss. If you want to complain, go make a complaint about me. Nothing will happen.” That alone shows a shocking level of arrogance and disrespect toward customers. To make it even worse, he then refused to serve me at all. This wasn’t a complicated request. Allergy information is a basic customer safety issue, and the way it was handled was hostile, unprofessional, and honestly concerning. No one should be treated like that for asking about allergens. If this is how management behaves, I have zero confidence in this location. I will not be returning, and I strongly warn others to avoid dealing with this store. This manager shouldn’t be at Eastgrinstead anymore He should be sacked immediately from this store
• LB

  liz bown

  Aug 20, 2022
  1.0
  Wouldn't even give 1 star ordered food at 20.08 it's now 21.41 no food we called once told no drivers we'd have to come collect it when we paid £1.99 for delivery it's a joke. Told food is kept hot under a heat lamp for over 1hr 20 mins it's absolutely disgusting poor customer service. They won't even pick up the phone now to give us our money back! We will be storming in there shouting in the moment absolutely ruined our day with no food!!!!!!! Never use this papa John's avoid avoid avoid
• MD

  Maddy Douglas

  Aug 10, 2021
  5.0
  Pizza was banging. Never going back to domino’s EVER AGAIN. Way nicer and cheaper! With nicer people too. I was also at work and one of the workers came in offering a free large pizza. What a g.